Shipping Insurance Policy

Last Updated: 30 April 2025

Pepwave provides an optional shipping insurance for hardware purchased over Pepwave’s e-Store. The optional insurance will insure the shipping of the purchase from our office to the final destination. The shipping insurance will cover 100% of the value of the goods in case of loss by the delivery company.

• The insured amount is the total value of the hardware of the order excluding the shipping and insurance fees.

• The insurance rate is charged at 2% of the total value of the goods.

• For items under RMA, the insurance does not cover damages.

• The insurance does not cover missing accessories, mishandling nor proper functioning of the items. In these cases, please refer to our Return Merchandise Authorization (RMA) Policy instead.

• To get protected under this insurance plan, it is required to inform us within 15 days after the goods are unloaded from the vessel or the aircraft with details of the damage or loss.

If it is suspected that the package has been lost during the shipment and the shipping insurance has been purchased, please contact us at https://www.peplink.com/contact/ and provide us with the order information.

This insurance does not cover:-

1. loss, damage or expense attributable to your wilful misconduct;

2. ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject-matter insured;

3. loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the subject-matter insured (‘packing’ here shall be deemed to include stowage in a container or liftvan but only when such stowage is carried out prior to attachment of this insurance or by you or their servants);

4. loss, damage or expense caused by inherent vice or nature of the subject-matter insured;

5. loss, damage or expense proximately caused by delay, even though the delay be caused by a risk insured against;

6. loss, damage or expense arising from insolvency or financial default of the owners, managers, charters or operators of the craft or land conveyance;

7. deliberate damage to or deliberate destruction of the subject-matter insured or any part thereof by the wrongful act of any person or persons;

8. loss, damage or expense arising from:

   • unseaworthiness of craft or land conveyance;
   • unfitness of craft, land conveyance, container or liftvan where the assured or their servants are privy to such unseaworthiness or unfitness at the time the subject-matter insured is loaded therein;

9. loss, damage or expense caused by war, civil war, revolution, rebellion, insurrection, capture, seizure, arrest, restraint, detainment or derelict weapons of war; and

10. loss, damage or expense resulting from strikes, lock-outs, labour disturbances, riots or civil commotions.